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Specialists in 24 Hour Live in Care throughout the United Kingdom

For England, click here
0203 770 9907 (South, London)
01228 594153 (North, Carlisle)

For Scotland, click here
01312 854700 (Edinburgh)
01228 594153 (Dumfries & SW Scotland)

For Wales, click here
01792 709354

Specialists in 24 Hour Live in Care throughout the United Kingdom

Complaints

Good Companions believes that if a service user wishes to make a complaint or register a concern they should find it easy to do so. It is the Good Companions policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services. Our policy is intended to ensure that complaints are dealt with properly and that all complaints or comments by service users and their relatives and carers are taken seriously.

The policy is not designed to apportion blame, to consider the possibility of negligence or to provide compensation. It is not part of the home's disciplinary policy.

Good Companions believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems, service user dissatisfaction and possible litigation. Good Companions supports the principle that most complaints, if dealt with early, openly and honestly, can be sorted at a local level between just the complainant and the home. If this fails due to either the home or the complainant being dissatisfied with the result the complaint will be referred to the Care Quality Commission and legal advice will be taken as per necessary.

The Good Companions complaints procedure complies fully with the current legislation and regulations. Click here to read the policy.

Related links

Good Companions Care at Home Agency
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Good Companions is registered with the Care Quality Commission (England ) and the Care Inspectorate (Scotland)